Training - Corporate soft skills training

The single most important skill you have to have in business or job is to be able to communicate effectively with colleagues and customers. From making sure you're understood to delivering difficult messages to handling conflict, just about everyone could do with polishing their skills to become more effective communicators. Organizations today recognize that the soft skills training of their employees play an important part in maintaining relationships with their customers and developing a successful business. Organizations that endeavor to be on the path of continuous learning will often find that upgrading the ‘soft skills’ of their workforce is a necessary part of business. It not only helps improve service but also shows the interest that an organization has in the professional development of their employees, which in turn leads to higher employee retention.

They have found that soft skills training in areas such as Cultural Sensitivity, Business Etiquette and good Communication Skills (telephone etiquette, email etiquette, information gathering and listening skills) make a greater impact on clients from across the world rather than a high degree of technical skills.

Our soft skill training programs encompass a wide range of skills that most organizations find an integral and necessary part of everyday business. From basic communication skills to strategy and change management Pearl Solutions offers a wide range of soft skill training to address every business need. It is an integral part of corporate training in today’s world.

Training programs are usually designed and developed based on analysis of training needs and is delivered at locations across the globe as per the requirements of the client organization. Our work on Communication Skills Training includes influencing, negotiation, making an impact, dealing with conflict and difficult people - really, anything that has to do with people dealing with other people with far more confidence, assurance and authenticity.

Communication Skills Training Objectives

• Raising Awareness
• Understanding Communication Dynamics
• Working with Body Language
• Dealing with Assumptions
• Working with Differing Points of View
• Understanding Patterns, Habits and Beliefs
• Developing Great Listening and Responding Skills
• Developing Individual Strengths and Qualities
• Using Positive Reinforcement
• Managing Conflict
• Being More In Charge
• Gaining Confidence

Email Etiquette Training

It is important that companies should have established rules for business email etiquette. In today’s business world majority of communication is handled via email which is sent to different parts of the world. Hence Email Etiquette Training should be an important part of organizational learning.

Many companies send email replies late or not at all, or send replies that do not actually answer the questions asked. If your company is able to deal professionally with email, it will contribute greatly to giving you the competitive edge. Moreover by educating employees as to what can and cannot be said in an email, you can protect your company from irate customers and awkward liability issues.

Below are listed some of the important components of the Email Etiquette Training

Email Etiquette

• General etiquette
• Sending effective messages
• Form and tone of the messages
• Responding to messages
• Organizing messages
• Replying to and forwarding messages

Effective Writing

• Writing simple and short messages
• Using bullets and lists
• Using expressions that create impression

Personal Grooming Training Program

This program also has a component of Personal Grooming Training that is targeted at young professionals who are just entering a business environment.

Personal Grooming Training Program focuses on the following areas

• The importance of the first impression
• Grooming
• Wardrobe
• Body language
• Voice and speech
• Meeting etiquette